Support - Xpert Solutions | BSB Business & Management Training — Melbourne
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Student Support / Downloads

Xpert Solutions Services / Policies / Forms

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Xpert Solutions is committed to providing quality training and assessment services to its learners. We aim to:

  • Provide training and assessment services that meet industry needs and trends;
  • Deliver high quality, innovative and engaging training;
  • Maintain a person-centred approach;
  • Foster relationships with our Students, supporting them through their career;
  • Provide flexible learning opportunities;
  • Provide a supportive, facilitative and open learning environment;
  • Ensure all training is delivered by qualified trainer and assessors with the necessary skills and experience;
  • Ensure all training is continually monitored and improved;
  • Maintain a healthy and effective learning environment for Students;
  • Produce competent and confident workers that benefit the community and industry.

Student Handbook

Policies & Procedures

Course Progress
Complaints & Appeals
Deferral & Cancellation
Education Agent Policy & Procedure
Enrolment & Completion
Health & Safety
Refunds

 
Overseas Student Transfer

Assessment & Moderation
Course development & review
Critical Incident

 
Quality assurance & improvement

RPL & CT
Student Support Service

Forms & Templates

Student course application form
Refund Application Form
Internal Course Transfer
Complaints & Appeals
Critical Incident Action Plan
Credit Transfer Form
RPL Application Form
Application for Deferral
Application for Leave Absence
Application for Withdrawal
Education agent application form
Suggestion for Improvement