RTO Number: 45115
CRICOS Provider Code: 04301K
Campus: Level 3, 377 Little Lonsdale Street, Melbourne VIC 3000
Email: admin@xpert.edu.au
Phone: (03) 7067 5810
Education Agents & Student Recruitment Partners
Working with Authorised Education Agents
Xpert Solutions works with a network of authorised education agents and recruitment partners in Australia and overseas to provide accurate information about our courses and assist prospective students with the application and enrolment process.
Education agents play an important role in helping students understand available study options and make informed decisions regarding their education and career pathways.
All authorised agents representing Xpert Solutions are required to act ethically, honestly and in the best interests of prospective students.
Student Choice
Students should:
·
Ensure all information
provided in applications is accurate and truthful.
·
Read and understand
all documentation before signing.
·
Request clarification
if they do not understand any information provided.
·
Retain copies of all
documents submitted during the application process.
·
Contact Xpert
Solutions directly if they have concerns regarding agent conduct.
Students remain responsible for the information
submitted in support of their enrolment and visa applications.
Responsibilities of Education Agents
Authorised education agents must:
· Act honestly, ethically and professionally.
· Provide accurate and current information about Xpert Solutions courses and services.
· Explain tuition fees and refund conditions accurately.
· Assist students to complete applications truthfully and accurately.
· Respect student privacy and confidentiality.
· Comply with Australian education legislation and ethical recruitment practices.
· Avoid misleading or deceptive conduct.
· Act in the best interests of prospective students.
Education agents must not:
· Guarantee student visa approval.
· Guarantee migration or permanent residency outcomes.
· Provide false or misleading information.
· Submit fraudulent documents.
· Make promises regarding employment outcomes.
· Charge undisclosed fees.
· Engage in unethical recruitment practices.
Xpert Solutions actively monitors the performance and conduct of its education agents and may terminate agreements with agents who fail to meet our standards.
Student Responsibilities
Students should:
· Ensure all information provided in applications is accurate and truthful.
· Read and understand all documentation before signing.
· Request clarification if they do not understand any information provided.
· Retain copies of all documents submitted during the application process.
· Contact Xpert Solutions directly if they have concerns regarding agent conduct.
Students remain responsible for the information submitted in support of their enrolment and visa applications.
Student Responsibilities
Students should:
·
Ensure all information
provided in applications is accurate and truthful.
·
Read and understand
all documentation before signing.
·
Request clarification
if they do not understand any information provided.
·
Retain copies of all
documents submitted during the application process.
·
Contact Xpert
Solutions directly if they have concerns regarding agent conduct.
Students remain responsible for the information
submitted in support of their enrolment and visa applications.
Complaints About Education Agents
If a student believes an education agent has acted improperly, provided misleading information or engaged in unethical conduct, they should contact Xpert Solutions immediately.
Complaints regarding education agents will be investigated in accordance with Xpert Solutions Complaints and Appeals Policy and Procedure.
Complaints can be submitted to:
Email: admin@xpert.edu.au
Phone: +61 3 7067 5810
Xpert Solutions takes agent misconduct seriously and will take appropriate action where necessary.
Authorised Education Agents
The following education agents are authorised to promote and recruit students on behalf of Xpert Solutions.
The list of authorised education agents is reviewed regularly and may be updated from time to time.
Students are encouraged to verify that an agent is authorised by contacting Xpert Solutions directly.
Become an Authorised Education Agent
Xpert Solutions welcomes enquiries from reputable education agencies seeking to represent our courses and services.
Prospective agents may contact us for further information regarding partnership opportunities.
Please fill the Education Agent Application form and email with the supporting document to:
Email: admin@xpert.edu.au
Phone: +61 3 7067 5810
Website: www.xpert.edu.au