Student Support
Supporting Your Success
At Xpert Solutions, we are committed to creating a supportive, inclusive and learner-focused environment where every student has the opportunity to achieve their educational and career goals.
We recognise that students come from diverse educational, cultural and personal backgrounds. Our student support services are designed to assist students in overcoming barriers to learning, developing confidence, achieving successful course outcomes and enhancing employability skills.
Support services are available before enrolment, throughout the training program and after course completion where appropriate.
Our Commitment
Xpert Solutions is committed to:
- Providing a safe and inclusive learning environment
- Identifying and responding to individual learner needs
- Supporting student progression and successful course completion
- Providing access to reasonable adjustment where appropriate
- Supporting Language, Literacy, Numeracy and Digital (LLND) development
- Promoting student wellbeing and welfare
- Providing access to internal and external support services
- Respecting diversity, equity and inclusion
Pre-Enrolment Support
Prior to enrolment, Xpert Solutions provides information and guidance to help prospective students make informed decisions about their studies.
Support may include:
- Course information and career pathway advice
- Entry requirement guidance
- English language requirement information
- Course suitability discussions
- LLND assessment and review
- Individual support needs identification
- Recognition of Prior Learning (RPL) and Credit Transfer information
Where additional support needs are identified, students may be referred to appropriate support services before commencing their studies.
Academic Support
Students may access academic support throughout their studies to assist with successful learning outcomes.
Academic support services may include:
- Additional trainer consultation
- Assessment guidance and clarification
- Study skills assistance
- Assignment planning support
- Learning strategies and study techniques
- Time management guidance
- Academic progress monitoring
- Access to learning resources and online library materials
Students are encouraged to seek assistance early if they experience academic difficulties.
Language, Literacy, Numeracy and Digital Skills Support
Xpert Solutions provides Language, Literacy, Numeracy and Digital Skills (LLND) support to assist students in meeting course requirements and workplace expectations.
Support may include:
Language Support
- Reading and comprehension assistance
- Vocabulary development
- Written communication support
- English language learning resources
Literacy Support
- Academic writing guidance
- Report writing assistance
- Research and referencing support
- Workplace communication development
Numeracy Support
- Workplace calculations
- Data interpretation
- Budgeting and measurement activities
- Numeracy learning resources
Digital Skills Support
- Learning management system support
- Microsoft Office skills
- Online research skills
- Digital communication tools
- Assessment submission support
Additional learning support strategies may be implemented where required.
Learning Support and Reasonable Adjustment
Students who experience barriers to learning may be eligible for additional support or reasonable adjustment.
Reasonable adjustment may include:
- Additional learning support sessions
- Modified assessment arrangements
- Assistive technology
- Alternative learning resources
- Flexible assessment arrangements where appropriate
All reasonable adjustments are implemented in accordance with training package requirements while maintaining the integrity of assessment outcomes.
Student Wellbeing and Welfare Support
Xpert Solutions recognises that personal circumstances can impact learning and academic performance.
Students may seek assistance regarding:
- Personal wellbeing concerns
- Study-life balance challenges
- Accommodation issues
- Financial hardship
- Family or relationship difficulties
- Cultural adjustment
- Stress and anxiety related to study
Where specialised assistance is required, students may be referred to appropriate external support services.
Career and Employability Support
To assist students in preparing for employment and career progression, Xpert Solutions may provide:
- Career pathway information
- Resume and cover letter guidance
- Interview preparation support
- Workplace communication skills development
- Industry information and resources
- Employability skills development
Critical Incident Support
Xpert Solutions is committed to supporting students who may be affected by critical incidents.
A critical incident may include:
- Serious injury or illness
- Death of a family member
- Mental health crisis
- Missing student
- Natural disaster
- Violence or threatening behaviour
- Other traumatic events affecting student wellbeing
Where a critical incident occurs, Xpert Solutions will provide appropriate support and referrals in accordance with its Critical Incident Policy and Procedures.
Equity, Diversity and Inclusion
Xpert Solutions is committed to providing equal opportunity and fair access to education.
We welcome students from diverse backgrounds and do not discriminate on the basis of:
- Age
- Gender
- Race or ethnicity
- Disability
- Religion
- Sexual orientation
- Marital status
- Cultural background
All students are treated with dignity, fairness and respect.
External Support Services
Students may be referred to external organisations where specialised assistance is required.
Emergency Services
Emergency: 000
Lifeline
13 11 14
Beyond Blue
1300 22 4636
Headspace
1800 650 890
Fair Work Ombudsman
Study Melbourne
How to Access Support
Students can access support services by speaking with:
- Student Services Team
- Trainers and Assessors
- Academic Staff
- Administration Team
Support requests are treated confidentially and managed respectfully.
If you require assistance at any stage of your studies, we encourage you to contact us as early as possible so appropriate support can be arranged.